Privacy & Terms

Who we are

Get Cache is part of the ReTreever suite of apps, published by Ground Truth Data Inc., a company incorporated in BC, Canada.

In this policy, "we," "our," and "us" refer to Ground Truth Data Inc. "The app" or "Get Cache" refers to the Get Cache mobile application.

If you have questions about this policy, email info@getcache.org.

How Get Cache works (and why that matters for privacy)

Get Cache is a local-first app. When you tally trees, draw plots, or view maps, all of that information is stored in a local database on your device. If you have an account, we keep a copy of that database on our servers in Canada so we can restore it for you. We can read that copy — that is what lets us recover your data and help with support. We do not sell your data. We may share aggregated, anonymized summaries — which species went on which blocks, never who planted what — with university research labs, free of charge. If you do not have an account, your data stays on your device (and in your backup copies). We don't have a copy. We can't read it. We can't recover it if you delete the app. DEF send yourself regular backups if you don't have an account.

Two modes: with or without an account

Without an account (default):

• Anonymous crash reports and privacy-masked session replays only. No analytics, no usage tracking, no identity tied to the report.
• All your tally data stays on your device.
• You can use the full app offline.
• We have no way to identify you, contact you, or link a crash report back to you.

With an account (optional, only if you sign up):

• Your local database is backed up to our servers, so you don't lose your data if your phone breaks. We can read that copy — that is how restore and support work. We don't hand it to anyone else.
• You can contact us for support and we can help you troubleshoot.
• Crash reports and privacy-masked session replays are tied to your account ID so we can tell whether a bug hit one person or everyone, and reach out to help if needed. (We also collect these from no-account users — anonymously, with no identity attached.)
• You can delete your account at any time, and we'll delete the associated data.

None of the above happens unless you create an account. You can use Get Cache fully without ever doing so.

Sharing tallies and data

When you send data to a foreman, or anyone else, Get Cache exports a .getcache file. Under the hood these files are either CSV, KML or SQLite. That file does not pass through our servers. It's private data between you and the recipient. You send it through whatever channel you choose — AirDrop, iMessage, email, Signal, a USB cable, anything.

The recipient can be anyone with Get Cache installed. There are no "foreman accounts" or special roles. Anyone can accept sent data and asusme a defacto foreman roll.

This means:

• We don't know who you sent a tally to.
• We don't know what was in it.
• We don't store a copy.
• We can't intercept or read it in transit.

If you choose to send a tally over email or another internet service, that service's privacy policy applies to the transmission. We have no involvement.

Importing maps (PDFs, KMLs, KMZs)

When you import a map into Get Cache — a georeferenced PDF, a KML, a KMZ, a GeoTIFF, whether you pick it from your device's Files app, pull it in from Dropbox, accept it from a share sheet, or open it via a deep link — the file is sent to our servers for conversion. This is the one place in the app where data flows the "wrong" way, and we want to be honest about it.

Why: map files come in every shape and size, and turning them into something your phone can draw quickly is heavy work. Phones do it slowly, drain the battery, and often fail. A server does it in a few seconds and sends the result back.

What that means for your privacy:

• The file travels to and from our server over an encrypted connection.
• We convert it and send it straight back. We do not keep the file you sent, the converted result, or any record of what was in it. Once your phone has the result, our server has nothing.
• We do not look inside the file or use it for anything other than converting it for you.
• This applies only to importing. Sharing a map with a teammate never touches our servers.

Imported maps are not backed up

Imported maps live only on your phone. They are not part of the cloud backup — they can be huge, and we'd rather not hold them. If you reinstall the app or switch phones, re-import the original file, or export the map as a .getcache file first and keep that copy somewhere you control.

What we collect

Without an account

Anonymous crash reports only. When the app crashes we receive a technical error report and a recording of the screen leading up to it, with all text blanked out and images hidden, so nothing you typed is captured. No name, email, or ID is attached — we can't tell who you are. No analytics, no usage tracking.

With an account

• Email address — to sign you in and contact you about your account. There is no password; you sign in with a one-time code, or with Google or Apple.
• Cloud backup — a copy of your local database (tallies, plots, drawn maps, tracks), uploaded periodically while you're signed in. We can read this copy; that is how restore and support work.
• Usage and crash data — which screens and features you use, app and device version, crash reports, and the same masked screen recordings as above, tied to your account so we can tell whether a bug hit one person or everyone.
• Support messages — anything you send us.

We do not collect your name, phone number, contacts, photos, or anything outside the app.

Location

We do not collect or store your location. GPS is used on your phone only in the moment — to show where you are on the map and to pick the area for an offline map download. Tallies carry no location. Tracks (the path you walk while planting) and the pins and polygons you draw are your own map content: stored with the rest of your data, included in your cloud backup if you have an account, and shared with no one unless you send them.

When you view the map online, your phone asks Mapbox for the map imagery for the area on screen. Mapbox sees your IP address and the rough region you're looking at (tens of kilometres wide), not your GPS position. That request goes straight from your phone to Mapbox; we never see it.

How we use account data

• Sign you in and send essential account emails (sign-in codes, security notices)
• Back up and restore your data
• Help you when you contact support
• Find and fix bugs
• Build aggregated, anonymized summaries — which species went on which blocks, never individual planters, tallies, or emails — that we may share with university research labs

We do not sell your data, share it with advertisers or with other tree-planting companies and contractors, use it to train AI models, or build a marketing profile on you.

Dropbox (optional)

If you connect Dropbox, it creates an Apps / Get Cache folder and Get Cache can see only what you put in that folder — Dropbox enforces this. File names and downloads go straight from Dropbox to your phone, not through our servers. Revoke access any time at dropbox.com/account/connected_apps.

Third-party services

• Mapbox — map imagery when you're online. Sees your IP address and the rough area on screen. Privacy policy.
• Supabase (account users) — hosts sign-in, account data, and cloud backups, on servers in Canada. Privacy policy.
• Sentry — receives crash reports and masked screen recordings. Anonymous without an account; tagged with your account ID and email with one. Privacy policy.
• Apple App Store / Google Play — handle the download under their own policies. We see only aggregate download counts.

No advertising SDKs, no social media trackers, no Google Analytics or Facebook.

Data retention and deletion

Without an account: we hold nothing but anonymous crash reports, which age out after about 90 days. Deleting the app deletes your data.

With an account: we keep your account data while the account is active. Delete your account any time in the app or by emailing info@getcache.org, and we delete it within 60 days, except records we're legally required to keep.

Your rights

Wherever you live, you can ask to access, correct, export, or delete the data we hold about you, and you can opt out of optional collection like usage analytics without losing access to the app. (Without an account there is nothing to look up — crash reports are anonymous.) Email info@getcache.org; we respond within 30 days.

If you're in the EEA, UK, or California, the rights above cover what GDPR, UK GDPR, and the CCPA guarantee. Mention the framework in your request and we'll handle it accordingly. We do not sell personal information.

Children

Get Cache is for users 13 and older. We don't knowingly collect personal information from children under 13. If you believe a child has created an account, contact us and we'll delete it.

Security

Account data is protected with encrypted connections, encrypted storage, passwordless sign-in, and access controls on our servers. No system is perfectly secure; if a breach affects your data we'll notify you and the relevant authorities as required by law. Data on your phone is protected by your phone — passcode, biometrics, and your own device backups.

International users

We are based in Canada and so are our servers. If you create an account from outside Canada, your account data is stored in Canada and you consent to that transfer. Without an account, nothing is transferred anywhere.

Changes to this policy

If we change how we handle your data in a way that matters, we'll tell you in the app or by email before it takes effect. Typo and clarity fixes may happen without notice. The "Last updated" date below always reflects the latest change.

Terms of Use

• Service provider: Get Cache is operated by Ground Truth Data Inc.
• Acceptable use: You agree to use Get Cache only for lawful purposes and in accordance with these terms.
• No warranty: The service is provided "as is" without warranty of any kind.
• Trademarks: The ReTreever and Get Cache names, logos, and brand assets are the property of Ground Truth Data Inc.

By using Get Cache, you agree to these terms.

Contact

Questions, concerns, requests, or just want to say hi:

Email: info@getcache.org
Mail: Ground Truth Data Inc., Vancouver, British Columbia, Canada